Complaints

We are proud of our open and friendly approach, so if you have any concerns or issues we encourage you to discuss them directly with the relevant barrister or with our clerking team. Most problems can be dealt with in this way. We will use any feedback to improve and provide an impeccable service.

However, if you feel your concern cannot be dealt with in this way, or has not been overcome, please contact our Chief Executive, Steve Freeman (sjf@qs-c.co.uk). Should your complaint relate to Mr Freeman, please contact Chris Taylor, the Head of Chambers (ct@qs-c.co.uk).  The telephone number for both is 0117 921 1966.

Complaints are taken very seriously and we operate a dedicated policy to deal with them.  Please see our complaints procedure document if you would like to find out more.